Home/Terms of Service

Terms of Service

The rules of the road for working with us — written in plain language so there's no confusion. These terms govern the actual moving service, not just the website.

Last updated: April 2026

These Terms of Service ("Terms") apply when you use any service provided by Reddy Anna Service ("we", "us", "our") — including site visits, surveys, packing, loading, transport, unloading, unpacking, storage, and any related services. By booking with us, you ("the customer", "you") agree to these Terms. Please read them carefully before confirming your booking.

1. Scope of services

We provide professional packing, loading, transport, unloading, and unpacking services for household and office moves across India. The specific services included in your move are detailed in your approved, itemised quote. Services we offer include:

  • Household shifting: Full-service residential moves including packing, loading, transport, unloading, and unpacking.
  • Office relocation: Corporate and commercial moves with IT equipment handling, modular furniture management, and minimal-downtime planning.
  • Local moving: Same-city moves with flexible scheduling and right-sized vehicles.
  • Intercity moving: Long-distance, city-to-city moves with dedicated vehicles and GPS tracking.
  • Packing and unpacking: Standalone packing service with professional materials and techniques.
  • Loading and unloading: Labour-only service for customers who have arranged their own transport.
  • Short-term storage: Temporary warehousing in select cities (subject to availability).

Any service not explicitly mentioned in your approved quote is not included. Additional services can be added at any time before or during the move, subject to availability and revised pricing.

2. Quotes and bookings

2.1 Quote process

  • All quotes are based on the information you provide — including inventory, home/office size, floor, lift access, distance, and any special requirements.
  • For moves larger than 1 BHK, we conduct a free site visit or video survey to ensure accuracy.
  • Quotes are fully itemised — every cost (packing materials, labour, vehicle, fuel, tolls, GST, optional insurance) is listed separately.
  • Quotes are valid for 15 days from the date of issue. After 15 days, pricing may be revised based on current rates.

2.2 Quote changes

  • If the actual move differs significantly from what was quoted (more items than declared, different access conditions, additional floors without a lift, longer distance), the price may change.
  • We will discuss any price changes with you before proceeding and obtain your approval. We will never change the price without your knowledge.
  • If you do not agree to the revised price, you may cancel under the terms of our Cancellation & Refund Policy.

2.3 Booking confirmation

  • A booking is confirmed only after: (a) you approve the quote (verbally, via WhatsApp, or email), AND (b) we receive the agreed advance payment.
  • Upon confirmation, we assign a vehicle, crew, and move coordinator to your booking. You will receive a confirmation message with your coordinator's contact details.
  • The booking confirmation constitutes a binding agreement between you and Reddy Anna Service for the services described in the approved quote.

3. Payment terms

  • Advance payment: A booking advance of 10–20% of the total quote amount is required to confirm your date and vehicle. The exact percentage is specified in your quote.
  • Balance payment: The remaining balance is due upon delivery and verification at the destination, before the crew departs. For large intercity moves, a different payment schedule may be agreed (e.g., 50% at pickup, 50% at delivery).
  • Accepted payment modes: UPI (GPay, PhonePe, Paytm), bank transfer (NEFT/IMPS), and cash. All services are invoiced with GST.
  • Late payment: If the balance payment is not made upon delivery, we reserve the right to retain your belongings until payment is received. A late payment fee of 2% per week may apply for delays exceeding 3 days.
  • Disputed charges: If you dispute any charge, please raise it before the move or at the time of delivery. Disputes raised after payment has been made will be reviewed, but refunds are not guaranteed for approved charges.

4. Customer responsibilities

To ensure a smooth move, you agree to:

  • Provide accurate information: Share complete and accurate details about your inventory, home/office size, floor, lift access, parking availability, and any special requirements. Inaccurate information may result in quote revisions on moving day.
  • Be present or appoint a representative: Ensure that you or an authorised representative is present at both the pickup and delivery locations. The representative must be able to make decisions, verify inventory, and authorise payments.
  • Declare high-value and special items: Inform us in advance about high-value items (electronics above ₹50,000, artwork, antiques), fragile items requiring special handling, and any items with sentimental value that cannot be replaced.
  • Declare prohibited items: Do not include prohibited items (see Section 5) in your shipment. We are not liable for any consequences arising from undeclared prohibited items.
  • Prepare appliances: Disconnect and defrost refrigerators (24 hours before), disconnect washing machines, and drain water from appliances. AC disconnection should be done by a certified technician before our arrival.
  • Arrange access: Obtain necessary permissions from building management, security, or landlords for our team and vehicle to access the premises. Arrange parking space near the entrance if possible.
  • Secure personal items: Keep important documents (passports, property papers, certificates), jewellery, cash, daily medications, and irreplaceable items with you — not in the moving boxes.
  • Inspect and sign off: At delivery, inspect your belongings and verify the inventory before signing the delivery receipt. Report any damage or missing items immediately.

5. Items we do not transport

For safety, legal, and practical reasons, we do not transport the following items:

  • Valuables: Cash, jewellery, gold, silver, precious stones, securities, share certificates, or other high-value portable items. Please carry these personally.
  • Hazardous materials: Flammable liquids (petrol, kerosene, paint thinner), gas cylinders (LPG, oxygen), explosives, fireworks, chemicals, pesticides, aerosol cans, and any materials classified as dangerous goods.
  • Firearms and ammunition: Guns, rifles, ammunition, or any weapons.
  • Illegal substances: Narcotics, contraband, or any items prohibited by Indian law.
  • Live animals and pets: We do not transport pets or live animals under any circumstances. Please use a specialised pet relocation service.
  • Perishable food items: For intercity moves, perishable food (fresh produce, dairy, frozen items) should not be included. Non-perishable, sealed food items are acceptable.
  • Plants (intercity): For intercity moves, we do not recommend transporting plants as they don't survive well in enclosed trucks. Local moves can include potted plants.

If prohibited items are found in your shipment, we reserve the right to refuse to transport them. We are not liable for any damage, loss, or legal consequences arising from undeclared prohibited items.

6. Liability for damage and loss

6.1 Our commitment

We take reasonable care to protect your belongings throughout the moving process — during packing, loading, transit, unloading, and unpacking. Our team is trained in safe handling techniques, and we use professional-grade packing materials.

6.2 Liability without transit insurance

  • If damage occurs due to our handling (negligence, improper packing, rough loading), we will address it through repair, replacement, or compensation as appropriate.
  • Our liability without transit insurance is limited to the depreciated value of the affected item, as reasonably assessed, and in any case shall not exceed the total amount paid for the service.
  • We are not liable for damage to items that were packed by the customer (self-packed items).
  • We are not liable for pre-existing damage, normal wear and tear, or damage caused by inherent defects in the item.

6.3 Liability with transit insurance

  • If you have opted for transit insurance, claims for damage or loss during transit are handled by the insurance provider as per the policy terms.
  • We assist you in filing the claim and coordinate with the insurance company throughout the process.
  • Insurance coverage, exclusions, and claim limits are as specified in the insurance policy document provided to you at the time of booking.

6.4 Exclusions from liability

We are not liable for damage or loss caused by:

  • Events outside our control — natural disasters (earthquakes, floods, cyclones), fire, riots, civil unrest, war, terrorism, or government-imposed restrictions.
  • Road accidents that are not the fault of our driver (e.g., collision caused by another vehicle).
  • Items packed by the customer without our involvement.
  • Undeclared fragile, high-value, or prohibited items.
  • Electrical or mechanical failure of appliances (e.g., a refrigerator compressor failing after the move).
  • Damage to items in storage due to circumstances beyond our control (power outage affecting climate control, building damage).

7. Damage claims process

  • Timing: Report any damage or missing items within 48 hours of delivery. Claims reported after 48 hours are difficult to verify and may not be honoured.
  • Documentation: Provide photographs of the damaged item(s), a description of the damage, and the approximate value of the item. If possible, keep the packing material for inspection.
  • Reporting: Contact us via phone, WhatsApp, or email with your booking reference and the documentation described above.
  • Assessment: Our team will review the claim within 5 working days. For insured items, we coordinate with the insurance provider.
  • Resolution: We aim to resolve all claims within 15–30 working days. Resolution may include repair, replacement, or monetary compensation, depending on the nature and extent of the damage.

8. Transit insurance

  • We offer optional transit insurance for all moves. Insurance covers accidental damage during loading, transit, and unloading — including road accidents, overturning, fire, and natural disasters during transit.
  • The premium is typically 1.5% to 3% of the declared value of insured items.
  • You can choose to insure all items or only specific high-value items.
  • Insurance is provided through a third-party insurance company. The policy terms, coverage limits, and exclusions are as specified in the insurance document.
  • We strongly recommend transit insurance for intercity moves and when transporting high-value electronics, artwork, antiques, or fragile items.

9. Force majeure

We are not responsible for delays, failures, or inability to perform our obligations caused by events outside our reasonable control ("Force Majeure Events"), including but not limited to:

  • Natural disasters (earthquakes, floods, cyclones, landslides)
  • Fire, explosion, or severe weather conditions
  • Epidemics, pandemics, or public health emergencies
  • War, terrorism, riots, civil unrest, or armed conflict
  • Government-imposed restrictions, curfews, lockdowns, or road closures
  • Strikes, labour disputes, or industrial action (not involving our own employees)
  • Major traffic disruptions, highway closures, or bridge collapses

In the event of Force Majeure, we will notify you as soon as possible, offer alternative arrangements where feasible, and resume service as soon as conditions permit. If the delay is significant, you may cancel under our Cancellation & Refund Policy with a full refund.

10. Dispute resolution

  • Step 1 — Direct resolution: Contact us at support@reddyannaservice.site or call +91 85555 03601. Most issues are resolved directly within 7 working days.
  • Step 2 — Escalation: If not resolved, the matter is escalated to our operations manager for review and response within 15 working days.
  • Step 3 — Mediation: If still unresolved, both parties agree to attempt mediation through a mutually agreed mediator before pursuing legal action.
  • Step 4 — Legal proceedings: Any disputes that cannot be resolved through mediation shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.

11. Indemnification

You agree to indemnify and hold harmless Reddy Anna Service, its directors, employees, and partners from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your breach of these Terms.
  • Inaccurate or incomplete information provided by you.
  • Undeclared prohibited, hazardous, or high-value items in your shipment.
  • Your failure to comply with your responsibilities as outlined in Section 4.

12. Privacy

We collect and use your personal information in accordance with our Privacy Policy. By booking with us, you consent to the collection and use of your information as described in that policy.

13. Governing law

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from or related to these Terms or the services provided shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

15. Entire agreement

These Terms, together with your approved quote, the Cancellation & Refund Policy, the Privacy Policy, and the Disclaimer, constitute the entire agreement between you and Reddy Anna Service regarding the services. Any prior discussions, representations, or agreements (verbal or written) are superseded by these Terms.

16. Changes to these terms

We may update these Terms from time to time. The latest version will always be available on this page with the updated date at the top. Changes apply to bookings made after the update date. Existing bookings are governed by the Terms in effect at the time of booking confirmation.

17. Contact

Questions about these Terms? Contact us:

Call Now WhatsApp