Questions,
answered.

Not always. For small moves (1 BHK or less), a phone or WhatsApp conversation is usually enough. For 2 BHK and above, or for office moves, we prefer a short site visit or video survey — it helps us give you an accurate quote with no surprises later. The site visit is free and takes about 15–20 minutes.

Our quotes are fully itemised. They cover: packing materials (all of them — boxes, bubble wrap, foam, tape, stretch film), labour (packing, loading, unloading, unpacking), vehicle rent, fuel, tolls for intercity moves, and GST. Optional add-ons like transit insurance, storage, wooden crating, or unpacking at destination are listed separately so you can decide what you want. Every line item is visible — no bundled or vague pricing.

For local moves, 3–5 days is usually enough. For intercity moves, 7–10 days is better so we can allocate the right vehicle and team. For office relocations, 2–4 weeks is recommended for proper planning. During peak season (month-end, festival periods), booking earlier is advisable. We do try to accommodate last-minute requests depending on availability — especially on weekdays.

Yes. We work all 7 days of the week, including Sundays and most public holidays. Weekend and holiday moves are subject to the same pricing — no surge charges. For office relocations, weekend moves are actually our most popular option to minimise business disruption.

Yes. If you cancel 48 hours or more before the scheduled move, there's no charge. Cancellations within 48 hours may have a small fee to cover vehicle reservation and crew allocation. Rescheduling is free if done 24+ hours in advance, subject to availability. Full details are in our Cancellation & Refund Policy.

No. Our quote covers everything. If something unexpected comes up — extra flights of stairs, narrow lane requiring a smaller vehicle, additional items not in the original inventory — we discuss it with you before the move and adjust the quote openly. The price you agree to is the price you pay. We don't add "miscellaneous charges" or "handling fees" on moving day.

We accept UPI (GPay, PhonePe, Paytm), bank transfer (NEFT/IMPS), and cash. Usually we take a small booking advance (10–20%) to confirm your date and vehicle, and the balance after delivery and verification. For large intercity moves, the split may be different — discussed when you book. All transactions are documented with a GST invoice.

Yes. We offer optional transit insurance for all moves. It covers accidental damage during loading, transit, and unloading — including road accidents, overturning, fire, and natural disasters. The premium is typically 1.5% to 3% of the declared value of insured items. You can choose to insure everything or only specific high-value items. We strongly recommend insurance for intercity moves and when transporting expensive electronics, artwork, or antiques.

We try very hard to prevent damage through proper packing and handling — but if it happens, we address it honestly. If you've taken transit insurance, we help you file the claim and coordinate with the insurance provider. If it's minor damage due to our handling and you don't have insurance, we usually offer to repair or compensate directly. Please report damages within 48 hours of delivery with photographs for documentation.

Document the damage with photographs at the time of delivery. File a claim within 48 hours by contacting our team (phone, WhatsApp, or email). We coordinate with the insurance provider for assessment. Most claims are resolved within 15 to 30 working days. Our team handles all the paperwork — you just need to provide the photos and a description of the damage.

Yes. Short-term and medium-term storage is available in most major cities we serve, including Bengaluru (our HQ city). If there's a gap between your move-out and move-in dates, we store your belongings in our secure, insured warehouse facility and deliver them when you're ready. Storage is priced based on volume and duration — typically ₹1,500 to ₹5,000 per month for a 1–2 BHK worth of items. Mention it when you request a quote.

Yes. Our team is experienced in staircase moves and handles them regularly. For buildings without a lift, there's a small per-flight surcharge (typically ₹150 to ₹300 per flight per heavy item) which is included in your quote upfront. Our crew uses furniture sliders, moving straps, and stair climber equipment for extremely heavy items. We also protect walls and banisters with padding during the move.

All items are wrapped in stretch film and waterproof covers before loading. Our vehicles are fully enclosed, so rain during transit is not a concern. If heavy rain makes loading or unloading unsafe (risk of slipping, water entering the building entrance), we'll coordinate with you to reschedule by a few hours or to the next available slot at no extra charge.

We operate pan India. For local moves, we cover major cities including Bengaluru (our HQ — every neighbourhood), Chennai, Hyderabad, Mumbai, Pune, Delhi NCR, Kolkata, Ahmedabad, and 15+ Tier-2 cities. For intercity moves, we transport between any of these cities. See our Service Areas page for the full list with neighbourhood-level detail.

Yes. We handle single-item moves — a refrigerator, a washing machine, a sofa, a wardrobe. These are priced affordably (typically ₹1,500 to ₹4,000 for local moves depending on the item and floor access). Same-day service is often available for single-item moves. Just tell us what the item is and the pickup/delivery addresses.

We transport ACs safely (both split and window units). However, AC disconnection and reconnection requires a certified AC technician — we recommend hiring one separately for this. We can coordinate the timing so the AC is disconnected before our team arrives for packing and reconnected after installation at the new location.